Mainline
Important Links
ComprehensivePhoneGuide
Campaign/Candidate Communications
HotLine
PhoneList
Long Answer
HotlineResources
Navigating Our Website
ComprehensivePhoneGuide
Campaign/Candidate Communications
HotLine
PhoneList
Long Answer
HotlineResources
Navigating Our Website
Outline
OverviewHow to Handle Certain Types of Calls
Dealing with Negative Responses
Overview
If you haven't already, read the ComprehensivePhoneGuide.Answering the Mainline, like any phone line, is the first access point into our organization. Answering the mainline requires you to be friendly, helpful, professional, and effective in transferring calls. The Office Manager and the Dev/Comm Dept are primarily responsible for answering the mainline.
Occasionally people will call the mainline with a call more appropriate for HotLine or Candidate Line. Reading those manuals will help prepare you for those calls.
How to Handle Certain Types of Calls
- WOULD LIKE TO WRITE OP-ED OR LETTER TO MEDIA - receive their CONTACT INFO, and email caller the Letter template. Ask if they would like to subscribe to our monthly e-newsletter too.
- AMBASSADOR PROGRAM - Our Ambassador programs allows citizens to share our materials and resources with members of their community; we will provide you with brochures, our informational DVD and more, and you are responsible for setting up a presentation with the community group of your choice. More information is online at votesmart.org/ambassadors. We can also send you more information through the mail; TAKE DOWN CONTACT INFO.
- INTERNSHIPS - (You can tell them you are an intern also and explain your experience). Generally open to current students and recent graduates; Application on-line at votesmart.org/internships Transfer call to National Intern Coordinator if seriously interested
- PUBLICATIONS, MANUAL, MATERIALS REQUEST (Voter's Self Defense Manual, brochure)- 2012 VSDM came out mid September 2012. Next edition will likely be summer 2014. Take down contact info or transfer to DevComm. Non-Members get 1-2 copies. Members can request more. Community Outreach/Education may request more - check with DevComm.
Members AUTOMATICALLY receive a copy of the new edition of VSDM. If members call the hotline, then just tell them the new copy will be received shortly - no need to send them a copy if they are already receiving one.
