Wiki source for UserVoice
======Ticket Assignment======
=====Development Tickets=====
Any ticket that involves user feedback is currently assigned to the Development Director. The Dev Director should check if the user is a member and respond accordingly. The most common tickets for the Dev department are user reviews where they rate their experience out of 10 points. You can find a running list of canned responses in this [[https://docs.google.com/document/d/1B-vyqG3iW3ShzeajO1WehyuzLthhFRsEa8FWDu9fyW8/edit?usp=sharing Google Doc]].
Add any good positive quotes to the [[https://docs.google.com/spreadsheets/d/1vjwmaXdmeF8nPqk6zr-hLNThP8B6QXsz60xEYaEICV0/edit?usp=sharing Nice Things that People Say about VS]] spreadsheet. If the user is a member, add a contact note to their record.
Everyone should get a response. You can close the ticket by responding directly through UserVoice. If you respond from Gmail, make sure to close the ticket.
=====Development Tickets=====
Any ticket that involves user feedback is currently assigned to the Development Director. The Dev Director should check if the user is a member and respond accordingly. The most common tickets for the Dev department are user reviews where they rate their experience out of 10 points. You can find a running list of canned responses in this [[https://docs.google.com/document/d/1B-vyqG3iW3ShzeajO1WehyuzLthhFRsEa8FWDu9fyW8/edit?usp=sharing Google Doc]].
Add any good positive quotes to the [[https://docs.google.com/spreadsheets/d/1vjwmaXdmeF8nPqk6zr-hLNThP8B6QXsz60xEYaEICV0/edit?usp=sharing Nice Things that People Say about VS]] spreadsheet. If the user is a member, add a contact note to their record.
Everyone should get a response. You can close the ticket by responding directly through UserVoice. If you respond from Gmail, make sure to close the ticket.
