Revision history for IndividualCandidateContacts
Additions:
==Additional Notes For Candidate Contacts==
- Always be pleasant - patience is key
- Pushiness to take the PCT tends to backfire
- Don't call on Fridays
- Call after 9:30 am
- Always be pleasant - patience is key
- Pushiness to take the PCT tends to backfire
- Don't call on Fridays
- Call after 9:30 am
Additions:
see: [[ComprehensivePhoneGuide Phone/Email Operator Guide]]
===Candidate Line Supervision===
==Scheduling==
During non-peak times, candidate line coverage may be shared with those covering the Mainline. Answering the candidate line will often times be time consuming in election season, especially before deadlines, and can also be rather stressful. In order to keep both staff answering the candidate line relaxed and, therefore, for the best results with candidates, I highly recommend that this be split up between multiple people. This can be done either on a day-to-day schedule or on a call-by-call basis with someone different answering it each time. Be sure that everyone answering the candidate line has been trained in how to handle candidate questions and requests so that calls can be completed quickly. If you are getting alot of calls and/or getting complaints from candidates that they are getting a busy signal or the voicemail during business hours, let the Office Manager know and we may add a line.
==Training==
1) address any questions they might have (see [[CandidateRequests ways to deal with common questions]]) or redirect the call to the appropriate person. If a person is yelling at you or otherwise being inappropriate, you may pass/escalate the call to your supervisor.
===Candidate Line Supervision===
==Scheduling==
During non-peak times, candidate line coverage may be shared with those covering the Mainline. Answering the candidate line will often times be time consuming in election season, especially before deadlines, and can also be rather stressful. In order to keep both staff answering the candidate line relaxed and, therefore, for the best results with candidates, I highly recommend that this be split up between multiple people. This can be done either on a day-to-day schedule or on a call-by-call basis with someone different answering it each time. Be sure that everyone answering the candidate line has been trained in how to handle candidate questions and requests so that calls can be completed quickly. If you are getting alot of calls and/or getting complaints from candidates that they are getting a busy signal or the voicemail during business hours, let the Office Manager know and we may add a line.
==Training==
1) address any questions they might have (see [[CandidateRequests ways to deal with common questions]]) or redirect the call to the appropriate person. If a person is yelling at you or otherwise being inappropriate, you may pass/escalate the call to your supervisor.
Deletions:
===Candidate Line===
Answering the candidate line will often times be time consuming, especially before deadlines, and can also be rather stressful. In order to keep both staff answering the candidate line relaxed and, therefore, for the best results with candidates, I highly recommend that this be split up between multiple people. This can be done either on a day-to-day schedule or on a call-by-call basis with someone different answering it each time. Be sure that everyone answering the candidate line has been trained in how to handle candidate questions and requests so that calls can be completed quickly.
1) address any questions they might have (see [[CandidateRequests ways to deal with common questions]]) or redirect the call to the appropriate person
Additions:
>>{{{toc}}}>>
===Candidate Line===
===General Procedure for speaking with candidates/campaigns:===
===Contact Logs===
==[[CandidateContactLogs Candidate Contact Logs]]==
==Party Advice==
===Candidate Requests===
==[[Politicalcourageemailaccount Politicalcourage email account]]==
==[[PCTMailRequest Completing PCT Mail or PCT Access Request]]==
==[[CandidateRequests Other Candidate Questions and Requests]]==
===[[CandidateFights Candidate Fights]]===
===Candidate Line===
===General Procedure for speaking with candidates/campaigns:===
===Contact Logs===
==[[CandidateContactLogs Candidate Contact Logs]]==
==Party Advice==
===Candidate Requests===
==[[Politicalcourageemailaccount Politicalcourage email account]]==
==[[PCTMailRequest Completing PCT Mail or PCT Access Request]]==
==[[CandidateRequests Other Candidate Questions and Requests]]==
===[[CandidateFights Candidate Fights]]===
Deletions:
==General Procedure for speaking with candidates/campaigns:==
**===Contact Logs===**
[[CandidateContactLogs Candidate Contact Logs]]
**Party Advice**
**===Candidate Requests===**
**===[[Politicalcourageemailaccount Politicalcourage email account]]===**
~-[[PCTMailRequest Completing PCT Mail or PCT Access Request]]
~-[[CandidateRequests Other Candidate Questions and Requests]]
**[[CandidateFights Candidate Fights]]**
Additions:
Answering the candidate line will often times be time consuming, especially before deadlines, and can also be rather stressful. In order to keep both staff answering the candidate line relaxed and, therefore, for the best results with candidates, I highly recommend that this be split up between multiple people. This can be done either on a day-to-day schedule or on a call-by-call basis with someone different answering it each time. Be sure that everyone answering the candidate line has been trained in how to handle candidate questions and requests so that calls can be completed quickly.
==General Procedure for speaking with candidates/campaigns:==
1) get the name and position of the person you are speaking with
1) what is the name/office/district of candidate (bring that person up in admin
1) address any questions they might have (see [[CandidateRequests ways to deal with common questions]]) or redirect the call to the appropriate person
1) encourage campaign to contact us if they have any additional questions or if they would like to submit something. This is the contact info you will give:
- Candidate Line: 406-859-8692
- Main Fax: 406-859-8680 (Attn: PCT)
- Email: politicalcourage@votesmart.org (Attn: whoever is appropriate to deal with their inquiry)
- Mailing Address:
Project Vote Smart
Attn: PCT
1 Common Ground
Philipsburg MT, 59858
1) end the call with: "good luck on your campaign"
1) create a contact log for the call
Try to keep all calls under 10 minutes!!
~-[[CandidateRequests Other Candidate Questions and Requests]]
==General Procedure for speaking with candidates/campaigns:==
1) get the name and position of the person you are speaking with
1) what is the name/office/district of candidate (bring that person up in admin
1) address any questions they might have (see [[CandidateRequests ways to deal with common questions]]) or redirect the call to the appropriate person
1) encourage campaign to contact us if they have any additional questions or if they would like to submit something. This is the contact info you will give:
- Candidate Line: 406-859-8692
- Main Fax: 406-859-8680 (Attn: PCT)
- Email: politicalcourage@votesmart.org (Attn: whoever is appropriate to deal with their inquiry)
- Mailing Address:
Project Vote Smart
Attn: PCT
1 Common Ground
Philipsburg MT, 59858
1) end the call with: "good luck on your campaign"
1) create a contact log for the call
Try to keep all calls under 10 minutes!!
~-[[CandidateRequests Other Candidate Questions and Requests]]
Deletions:
If a candidate notifies you that he or she has withdrawn or been removed from the ballot, do not take care of this yourself- pass it on to QC to deal with. QC must confirm with the SOS that that person was indeed removed or withdrawn
Also see: [[CandidateLine]] and pages linked from there
~-[[CandidateRequests Other Candidate Requests]]
Additions:
**===[[Politicalcourageemailaccount Politicalcourage email account]]===**
Revision [12292]
Edited on 2014-12-24 12:23:01 by KristenVicedomini [Made a link to the new email guide]Additions:
see: ComprehensivePhoneGuide
Revision [11627]
Edited on 2014-10-13 16:43:05 by KristenVicedomini [Made a link to the new email guide]Additions:
All requests from candidates (whether during a scheduled call/email or a request on the candidate line) must be documented to ensure that we fulfill them all properly. Candidate requests are generally pretty simple, but can be time consuming if several come in at once. When a request is received, the person who took the request should fill out the request form with required information, including the candidate name, candidate ID number, what's being requested, and the email/fax/mailing address to send it to. Also, include a phone number in case there is a problem faxing or e-mailing documents. Candidate requests should be fulfilled immediately, or at the latest by the end of that business day. Candidate requests should only be fulfilled by staff so any interns who get a request, for instance in a confirmation call, they should hand all requests to either the Administrator or other staff member. If the candidate requested a PCT, be sure to include a copy of the biographical form as well. It is best that all outgoing communications to candidates be sent through the politicalcourage@votesmart.org account. All candidate requests should be documented in that candidate's [[CandidateContactLogs Contact Logs]]
